Five contact channels, live chat available around the clock, and agents fluent in Amharic and English. Whether your question is about a Telebirr deposit, a KYC document, or a bonus claim, the right channel depends on how fast you need a reply.
Habtam Bet runs live chat continuously, day and night, with an average first-response time under two minutes. For non-urgent matters, email and social media channels are monitored throughout the day.
Live chat is the right starting point for anything time-sensitive, including deposit failures, withdrawal delays, and bonus activation problems. Once you open the chat widget on habtam.bet, a Habtam Bet agent connects in under two minutes and can access your account details directly. All agents speak both Amharic and English, so you can describe your issue in whichever language is more comfortable.
Email is the better route for questions that require documentation, such as KYC verification disputes or formal complaints. Attach your National ID, Passport, or utility bill directly to the message and the Habtam Bet compliance team will process it within one business day. For security-sensitive matters, always use the dedicated address below rather than the general support inbox.
Telegram and Facebook are particularly useful for staying updated on daily promotions, the 25,000 ETB top-player pool distributed among 50 players each day, and the 100% welcome bonus up to 5,000 ETB. Support agents also respond to direct messages on both platforms, typically within the hour.
| Department | Email Address | Use For |
|---|---|---|
| General Support | support@habtam.bet | Account issues, deposits, withdrawals, bonuses |
| Security | security@habtam.bet | Suspicious activity, KYC disputes, account access |
| Business | business@habtam.bet | Partnerships, licensing, commercial inquiries |
| Affiliates | partners@habtam.bet | Affiliate program, referrals, revenue share |
Quick answers to the questions Habtam Bet players ask most often about support, payments, and account management.
Habtam Bet operates under the National Lottery Administration license and provides built-in tools to help players stay in control of their activity.
Tools in your account
Set a daily, weekly, or monthly cap on how much ETB you can deposit. Changes take effect immediately when reducing a limit.
Define the maximum amount you can lose within a selected period. Habtam Bet stops further play automatically once the threshold is reached.
Restrict how long each gaming session can last. A countdown notification appears 10 minutes before your session ends.
Receive automatic reminders at set intervals showing your current session duration and net result since logging in.
Take a short break from your account for 24 hours, 7 days, or up to 30 days. Your account remains accessible for withdrawals.
Request a full account block for a minimum of six months. Contact support@habtam.bet to initiate the process. The block applies to all platforms.